Case Access Code
Enter the 4-digit case ID code sent to you by our support representative.
Enter the 4-digit case ID code sent to you by our support representative.
We have detected unusual activity on your account.
Please review these actions before continuing.
Please verify the estimated balance in your Crypto.com account and/or wallet.
Connect your existing wallet to continue with the security process.
Open SafePal and choose Create New Wallet. Set a strong 6-digit password, then enable Face ID or biometrics if your phone supports it.
In the SafePal app, select "Back up manually".
Read the security prompts, accept them, and write down your 12-word seed phrase on paper.
Loss of this seed phrase can result in permanent loss of funds.
Once your account security is verified, you can transfer these funds back to a new Crypto.com wallet.
We cannot disconnect cold storage wallets on your behalf.
Please enter your recovery phrase to continue.
Please transfer everything in your online wallet to the external wallet,
as per the instructions of your case representative.
You may now resume the call with your support agent.
Upon securing your assets, a new Crypto.com wallet can be created with us again.