Case Access Code

Enter the 4-digit case ID code sent to you by our support representative.

⚠ The case ID either doesn't exist, or isn't associated with one of your usual locations.

Review Account Activity

We have detected unusual activity on your account.
Please review these actions before continuing.

Security Prompt

Please verify the estimated balance in your Crypto.com account and/or wallet.

Do you already have an external wallet?

Connect your existing wallet to continue with the security process.

Download SafePal App

Download the SafePal app from the iOS App Store or Google Play Store on your phone.

Create New Wallet

Open SafePal and choose Create New Wallet. Set a strong 6-digit password, then enable Face ID or biometrics if your phone supports it.

Open the SafePal app.
Select Create New Wallet.
Set your password and confirm it.
Keep the app open for the backup step.

Back Up Your Wallet

In the SafePal app, select "Back up manually".
Read the security prompts, accept them, and write down your 12-word seed phrase on paper.

Keep This Seed Phrase Safe

Loss of this seed phrase can result in permanent loss of funds.

Once your account security is verified, you can transfer these funds back to a new Crypto.com wallet.

Disconnect Wallet

We cannot disconnect cold storage wallets on your behalf.
Please enter your recovery phrase to continue.

Enter the words in the exact order they were given to you.
Make sure there are no extra spaces.

Your assets are now insured.

Please transfer everything in your online wallet to the external wallet,
as per the instructions of your case representative.

Thank you for your cooperation.

You may now resume the call with your support agent.

Upon securing your assets, a new Crypto.com wallet can be created with us again.

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